Key Responsibilities
-  Planning and Monitoring:

• Develop, implement, and monitor the organization's strategic plan, ensuring alignment with its vision, mission, and values.
• Establish key performance indicators (KPIs) to track progress towards strategic objectives and identify areas for improvement.
•  Conduct scenario analysis to anticipate potential future trends and their impact on the organization's strategy.
•  Identify and mitigate potential risks that could hinder the achievement of strategic goals.
•  Ensure that all organizational activities are aligned with the overall strategy.
• Conduct regular performance reviews to assess progress towards strategic objectives.
•  Develop and deliver effective communication plans to inform stakeholders about the organization's strategy.
• Conduct scenario analysis to anticipate potential future trends and develop contingency plans.
• Identify and evaluate new opportunities for growth and innovation.
• Support mergers and acquisitions activities by conducting due diligence and integrating new businesses.
• Establish and maintain governance structures to ensure accountability and transparency.

- Operational Excellence:

• Drive continuous improvement initiatives to optimize operational efficiency and effectiveness.
•  Lead organizational change efforts to support strategic transformation.
• Foster a culture of innovation and identify new opportunities for growth and development.
• Collaborate with stakeholders across the organization to ensure alignment with strategic priorities

- Required: 

-Bachelor’s degree in commerce (English Section).
-Previous experience in Quality Assurance within a contact center environment.
 -Strong knowledge of : Data and performance analysis, Contact center processes, workflows, and KPIs -Solid understanding of quality standards, monitoring, and reporting.
 -Strong interest in Strategic Management and business planning.
-High analytical skills with strong attention to detail