Planning & Monitoring Process:
 
 Determine type of audience segmented to be targeted and the suitable platform to reach them.
 Plan qualitative and quantitative analysis reports and dashboards to inform various audiences of our collective 
performance in all dimensions of digital marketing efforts, showcasing the impact achieved for our clients.
 Support the goals set in the digital marketing plan and give insights.

Operation Excellence Process:
 Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within 
forums, comments, images, videos and audio, liaising with the Legal and Community team where required.
 Maintain the Moderation Guidelines and ensure they are up to date
 Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media 
platforms, adapting methodology where appropriate
 Produce reports on relevant moderation statistics, issues and outcomes
Customer Satisfaction Process:
 Regularly feedback insights gained from community moderation into the Social Media team
 Responsible for replying on clients inquires and complains on social Media within 90% / 4 H.
 Monitor all industry and company information and news to anticipate potential issues
 Tracking CRM system to insure that every lead has been contacted.
Innovation process 
 Responsible for developing new ideas to increase social digital channels traffic
 Suggest direct marketing methods to increase profitability

Education
 Bachelor's degree:
(Mass communication, Marketing, business
administration)
Experience
 Minimum 1-2 years of experience in digital 
marketing.
 Knowing the basics of marketing
Platform social media (Facebook ads, Instagram, Twitter, Google)