Key Responsibilities:
1. Lead and manage the outbound team to achieve daily, weekly, and monthly targets.
2. Monitor and improve key outbound KPIs (Conversion Rate, Productivity, Reachability %, Quality, etc.).
3. Ensure proper execution of outbound activities in line with assigned campaigns.
4. Provide continuous coaching, motivation, and performance feedback to agents.
5. Handle escalations and support the team in achieving targets.
6. Ensure adherence to schedules, scripts, and operational guidelines.
7. Monitor calling quality and ensure compliance with standards.
8. Track team performance and highlight gaps with clear action plans.
9. Prepare regular performance reports and share insights with management.

Eligibility & Criteria: 

1. Minimum 2 years experience in Contact Center, preferably in outbound operations.
2. Strong understanding of outbound KPIs and performance management.
3. Proven track record of achieving targets and maintaining high performance.
4. No active disciplinary actions.
5. Strong leadership, communication, and interpersonal skills.
6. Ability to work under pressure in a target-driven environment.