Planning and Monitoring Process:

· Design and implement targeted growth strategies for key accounts, encompassing stagnant, new, and established partnerships to maximize patient inflow to the hospital.

 · Create annual and quarterly sales plans specific to homecare, medical tourism, and visiting doctor services. 

· Conduct deep analyses per account, per diagnosis, per segment, per country of referral patterns, revenue contributions, and market dynamics to identify actionable opportunities for growth.

 · Regularly assess and monitor key accounts performance to identify opportunities for growth, including reactivating dormant accounts and expanding partnerships with active ones. 

· Set each account or sub accounts targets throughout assumptions and their outcomes according to each account type, account profile as well as its life cycle.

Operational Excellence Process:

 · Identify bottlenecks in referral operations and implement solutions to improve efficiency and turnaround time.

 · Maintain comprehensive records of all agreements, performance metrics, and communication history with stakeholders. 

· Provide granular insights to Medical services sales agents on high-value accounts, recommending prioritized partnerships and directing their efforts toward high-yield opportunities. 

· Provide detailed comprehensive reports on account performance, referral activity, conversion success, and account performance to guide strategic decision-making.

 · Use CRM to document Visits, sales plan of visit, existing contacts and VIPs. 

· Provide team leadership, coach, train and develop Sales agents to build a strong, progressive and motivated work team 

· Decide offer management related decisions to evaluate offer and promotion outcomes and to ensure continuous offer management success. 

· Align sales agreements with service delivery capabilities to avoid over-promising

Customer Satisfaction Process:

 · Build and nurture strong relationships with Key Accounts, and ensuring loyalty and trust as well as addressing their needs to ensure mutual benefits.

 · Ensure insurance partners see the financial and operational value of maintaining active agreements with HC, VD, MT programs. 

· Design feedback mechanisms from referral sources and integrate it into strategies to improve processes, strengthen partnerships and proactively address any issues to improve satisfaction and engagement. 

· Negotiate and review contract details, and provide needed support for account managers. 

Innovation Process :

· Leverage data insights and referral patterns, to recommend new partnerships, identify innovative ways to drive referrals, increase conversion rates, grow stagnant accounts, and design strategic interventions to boost referral volume.

 · Cooperate with stakeholders to design unique recognition strategies, creative rewarding systems involving loyalty programs tailored to the needs of stakeholders to maintain long-term relationships with key partners.

 · Stay updated on industry trends and competitor strategies to maintain a competitive advantage. 

· Propose and implement tools to simplify referral tracking, partner engagement, and performance monitoring.

Education

· Bachelor’s degree in Pharmacy/Medicine

Experience

· Experience from 5 years in a related field to Business and sales

Knowledge:

· Knowledge of CRM tools and data-driven decision-making

Skills & Abilities:

· Strong analytical skills for market analysis and account performance tracking

· Exceptional Communication and negotiations skills 

· Strategic thinking

 · Analytical mindset for interpreting account data and creating actionable strategies.