Key Responsibilities:

 Planning & Monitoring Process:

 · Set departmental targets and objectives, work schedules and budgets. 

· Work on maximizing profits generated from F&B and control costs for HK and F&B. 

· Participate to assist in infection control & quality sessions with HR, infection control and quality department to increase staff awareness and their knowledge about operating within the required standards.

 · Ensure there is smooth running of both housekeeping and F&B. department. 

· Provide hospitality personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently. 

Operational Excellence Process: 

· Provide a healthy and quiet environment for patients, visitors and all employees by managing general cleanliness of the hospital. 

· Implementing new procedures to serve the guests better 

· Test the tools and cleaning materials to ensure their safety and efficiency 

· Ensure that food quality is consistent, appealing, and prepared to patient case requirements. 

· Ensure that housekeeping processes is followed carefully to keep facilities & offices clean.

 · Ensure that isolation cases procedures is followed carefully to manage infection. 

· Ensure that all staff is adherent to work schedules and aligned to departmental targets and objectives 

· Assure that all the health and safety standards are adhered to 

· Allocating tasks in order to coordinate the resources of the Andalusia’s hospitals 

· Assist in recruitment of hospital staff as per requirement · Ensuring provision of timely meals as per the set time schedules.

 · Ensuring high hygiene standards in preparation and service for zero infection.

 · Work in liaison with the Nutritionist to Develop well balanced menus to meet changing clients’ needs.

 · Estimating food consumption to avoid under/over production to ensure cost efficiency and sales.

 · Maintaining inventory of linen, kitchen cutleries and utensils. · Ensuring portion control and correct pricing for profitability. 

· Ensure Superior Customer Experience to all internal and external clients

. · Ensure adequate housekeeping supplies ·

 Ensure hospitality department is adherent to infection control, quality standards and health & safety standards.

Customer Satisfaction Process: 

· Strive to meet patient satisfaction levels and monitor trends with a focus on continuous improvement. 

· Trains hospitality staff on the best practices of hospitality to support reaching the desired high level of patient satisfaction. 

Innovation Process: 

· Develop new processes that would improve service levels. 

Education

· Hospitality and tourism bachelor’s degree

Experience

· 12-14 Years of experience in Hospitality industry in reputable (Hotel/ Hospital) with at least 3 years in a managerial position.